Shipping & Returns
How will my order ship?
All orders are shipped UPS Ground. Locations in AK, HI, PR and Post Office boxes will be shipped Priority Mail. USPS book rates apply. Additional charges levied will be passed on to customer.
When will my order ship?
Typically, your order will be shipped within 1 to 3 business days. Factors that may affect this timing are:
1. Product protection - We may hold your order until the following Monday to prevent perishable product from remaining in a truck over a weekend.
2. Christmas Season (Sept. 15th - Dec. 25th) - Though we make as many preparations as possible during the season, we may be up to a week behind. We will try to keep you updated if your order will be delayed more than 7 days.
3. Product Availability - If more than 50% of your order is out of stock, we may choose to hold the order until the required products arrive. If your order will be held for more than 7 days, we will contact you for possible substitutions.
How do I go about canceling or updating an order?
Please contact the Customer Service Department by phone at 1-877-359-8369. Have your order number ready.
Returns & Replacements
Please check your order on arrival and report any damage in writing within 7 days of delivery. All merchandise that arrives in a damaged condition will be replaced upon return of the damaged goods. We recommend UPS or Fedex for returns. Our general policy is to replace any item that arrives in a damaged condition, however a refund may be issued if the items is out of stock. We do pay the postage when we send you a replacement. However, we must ask that you pay the postage for the return of the item. Should an item you ordered be out of stock, you will be notified by email. We can offer a substitute item or recalculate your order.