Customer Service & Policies
- Shipping & Delivery
- All shipping rates are based on the total or "gross weight" of the package and product. Note that we quote the net weight of food product as required by US Federal regulations. As you add items to the shopping cart you will see the Shipping charge as a line item. The shipping charge includes packaging costs. Please note the shipping region and service options. We always check the final shipping charge and will adjust the charge if deemed necessary.
Most shipments within the US take from 2-6 business days. With exception of Alaska and Hawaii, our standard carrier is UPS. Shipments to Alaska and Hawaii are sent by USPS Priority mail. You may email us to arrange a faster mode of delivery where possible. But in any case, to avoid disappointment, make sure you order well ahead of the holiday in question.
Shipments to Canada are sent by USPS International Priority Mail unless otherwise requested. Shipments to Canada may be subject to Canadian Import duty. Customers are responsible for import tariffs and fees, if any and settle these direct with the carrier
You may email us to see if we can speed things up during the Holiday rush, but, short of charging you more for a faster service, we usually can't. So make sure you order well ahead of the holiday period in question.
- Returns & Replacements
- Please check your order on arrival and report any damage in writing within 7 days of delivery. All merchandise that arrives in a damaged condition will be replaced upon return of the damaged goods. We recommend UPS or Fedex for returns. Our general policy is to replace any item that arrives in a damaged condition, however a refund may be issued if the items is out of stock. We do pay the postage when we send you a replacement. However, we must ask that you pay the postage for the return of the item. Should an item you ordered be out of stock, you will be notified by email. We can offer a substitute item or recalculate your order.