Customer Service & Policies
- Shipping & Delivery
- All shipping rates are based on the total or "gross weight" of the package and product. Note that we quote the net weight of food product as required by US Federal regulations. As you add items to the shopping cart you will see the Shipping charge as a line item. The shipping charge includes packaging costs. Please note the shipping region and service options. We always check the final shipping charge and will adjust the charge if deemed necessary.
Most shipments within the US take from 2-6 business days. With exception of Alaska and Hawaii, our standard carrier is UPS. Shipments to Alaska and Hawaii are sent by USPS Priority mail. You may email us to arrange a faster mode of delivery where possible. But in any case, to avoid disappointment, make sure you order well ahead of the holiday in question.
Shipments to Canada are sent by USPS International Priority Mail unless otherwise requested. Shipments to Canada may be subject to Canadian Import duty. Customers are responsible for import tariffs and fees, if any and settle these direct with the carrier
You may email us to see if we can speed things up during the Holiday rush, but, short of charging you more for a faster service, we usually can't. So make sure you order well ahead of the holiday period in question.
- Privacy & Security
- Great Scot International (DBA The Scottish Grocer) knows that our customers expect us to keep information about them private and secure.
- This statement describes our privacy policy.
- By visiting thescottishgrocer.com, you are accepting the practices described below.
- Personal Information About Customers That thescottishgrocer.com Gathers
- Information You Give Us: We reserve the right to store any information, other than your credit card number and avs code, that you enter on our web site or provide us over the phone or in any other way. This includes address information and shopping choices. We use the information that you provide for such purposes as shipping your packages, responding to your requests, improving our selection, and communicating with you. We may also use that information for future marketing purposes.
- Automatic Information: We receive and store certain data elements whenever you log on to our web site. Like many web sites, we use cookies and obtain browser information like refering pages and browser brand and version. We also timestamp the date and time of your visit.
- Email Communications: We do not utilize email open confirmation, a technique many sites use to determine when you open email from them. We consider this practice invasive and wasteful of bandwidth. Our weekly newsletter is entirely opt-in, and every newsletter we send has a link to automatically unsubscribe. If you do not want to receive email from us, simply let us know by emailing sales@greatscotintl.com.
- How We Use Cookies: Cookies are small files that reside on your computer that web sites transfer to your hard drive through your browser. Our cookies simply enable our web site to recognize who you are in order to offer you a personalized greeting or determine your membership in our loyalty program. We also use cookies to store items in your shopping cart before checkout. In order to shop successfully at thescottishgrocer.com, you need to leave cookies turned on in your browser's settings.
- How thescottishgrocer.com Shares Information About Customers
- thescottishgrocer.com provides your shipping information to UPS and USPS (for obvious reasons). We securely transmit your credit card data to the appropriate credit card company during order processing. As web technology and the online operating environment are constantly evolving, we cannot accurately predict all future applications of the data we store about your order history. If you strongly oppose any use of your contact information other than what is needed to fulfill orders, please let us know by emailing us at sales@greatscotintl.com. In the event Great Scot International buys or sells a business unit, customer information may be one of the transferred business assets but remains subject to the policies made in this Privacy Statement. With respect to law enforcement, we may be obliged to release personal information if we believe such release is appropriate to comply with the law, or protect the rights, property, or safety of thescottishgrocer.com, our users, or others. This includes exchanging information with organizations that fight fraud and identity theft. Security of Sensitive Information We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only a fragment of your credit card number when confirming an order. Information stored in our customer database is protected using state-of-the-art security methods. Our business changes constantly, and our Privacy Statement may change periodically. Please check our web site frequently to see if any changes take place. However, we will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. For questions, please contact us by phone at 1-877-359-8369 or by mail at 8041 Arrowridge Blvd, Charlotte NC, 28273.
- Returns & Replacements
- Please check your order on arrival and report any damage in writing within 7 days of delivery. All merchandise that arrives in a damaged condition will be replaced upon return of the damaged goods. We recommend UPS or Fedex for returns. Our general policy is to replace any item that arrives in a damaged condition, however a refund may be issued if the items is out of stock. We do pay the postage when we send you a replacement. However, we must ask that you pay the postage for the return of the item. Should an item you ordered be out of stock, you will be notified by email. We can offer a substitute item or recalculate your order.
